Return and refund policy

Summary

What is the return period?

You can return a product within 30 days of receiving your order.

How long does it take to get my money back?

After we have received, inspected, and confirmed the returned products, you will receive a full refund via the original payment method. Customers must contact us after returning the package and provide the tracking information so we can process the refund. Note: most financial institutions typically process refunds within 3-5 business days.


Do you charge restocking fees?

No, at Toynation you do not pay any fees for restocking the products.

Do I have to pay the return shipping costs?

Yes, all customers are responsible for return shipping costs. We recommend sending returns with Track & Trace, as we do not accept liability for lost returns. The estimated return cost is € 8.95.

Can I return my product without contacting you?

No, you must contact us before sending a return, as the return address may differ from the address where your order originally came from.

How can I contact you?

You can contact us by email at info@toynation.eu  or via our contact page. The Toynation.euThe team is available from Monday to Friday from 8:00 AM to 5:00 PM and on weekends from 10:00 AM to 4:00 PM (GMT+10). We aim to respond within 3 business days and are happy to help!

My order is damaged, what should I do?

For the fastest solution, it is best to send a photo of the damaged part of the item, on a flat surface where the label and the damage are clearly visible. We use this information to assist you with your order and to prevent future errors. If you have received a damaged or incorrect product, please contact us within 30 days of receipt.

Exchange product?

Do you want to exchange your product? That is no problem. You can contact us via info@toynation.eu  . However, the costs for returning are your responsibility.

I entered an incorrect shipping address!

If you accidentally entered an incorrect delivery address, please contact us as soon as possible. We will try to change the order for you: info@toynation.eu  .

Extended :

Return processing

Your return shipment will be processed from the first email you send to customer service about it. Due to high demand, an immediate response is not always possible. You do not need to send multiple emails: we will process your return as soon as possible.

Customer satisfaction

If for any reason you are not satisfied with your order, please contact us. Toynation.eu  strives to ensure that our customers are 100% satisfied with the products they purchase from our suppliers. If you have any issues with the shipping or the product, please contact us and our team will assist you immediately.

Right of withdrawal and return policy

You have the right to cancel your order within 30 days of receipt without giving a reason. After cancellation, you have another 30 days to return your product. You will receive a full refund of the order amount, including shipping costs. However, the costs for returning the item are at your expense. This costs approximately € 8.95 per package. Exact prices can be found on your carrier's website. To exercise your right of withdrawal, you can contact us via info@toynation.eu  . We will refund the order amount within a maximum of 14 days after your return notification, provided the product is received back in good condition.

Condition of returned products

If the product is damaged or the packaging is more damaged than necessary to test the product, we may charge you for the depreciation of the product. Handle the product carefully and ensure it is well packaged when you return it.

Non-returnable items

Sealed products cannot be returned if the seal is broken. This applies to:

- Products manufactured according to consumer specifications (custom-made)

- Products that are clearly personal in nature

- Products that cannot be returned due to their nature

Damaged products upon arrival

If your product is damaged during shipping, please contact us within 30 days of receipt. Send a photo of the damaged part of the item, on a flat surface with the label and damage clearly visible. We use this information to assist you with your order and prevent future errors. If there is a defect, we will send a new package or refund the first package. If the product arrives defective a second time, you will receive a full refund.

Manufacturing defects or faults after use

If there is a manufacturing defect, it must be a defect, meaning the part is broken and does not meet the manufacturer's standards. Wear parts are excluded from manufacturing defects or faults. Wear parts include, but are not limited to:

- Batteries

- Brake pads and discs, brake shoes, brake drums

- Moving parts in the broadest sense of the word

If you have questions about manufacturing defects or defects after use, you can contact our customer service.

Delivery of wrong products

We do our best to process all orders correctly. If we send the wrong product, we will resolve the issue and send you the correct order free of charge. Do you have questions about the delivery of wrong products? Please contact our customer service.

Contact details :

You can reach us by email at info@toynation.eu  or via our contact page. Our team is open Monday through Friday from 9:00 to 19:00 and on Saturday from 10:00 to 17:00. Closed on Sundays and public holidays (GMT+1).

Company information

Trade name: Toynation

Email address: info@toynation.eu

Do you have questions? Check our frequently asked questions
or contact us via our contact page.