General Terms and Conditions

ARTICLE 1 – DEFINITIONS

In these general terms and conditions the following is understood by:

Return/right of withdrawal: The period within which the consumer can exercise his right of withdrawal.

Consumer: A natural person who does not act in the exercise of a profession or business and enters into a distance agreement with the entrepreneur.

Day: Calendar day.

Long-term transaction: A distance agreement concerning a series of products and/or services, the delivery and/or purchase obligation of which is spread over a certain period.

Data carrier: Any tool that enables the consumer or entrepreneur to store information addressed personally to him in a way that allows future consultation and unchanged reproduction of the stored information.

Right of withdrawal: The possibility for the consumer to withdraw from the distance agreement within the reflection period.

Entrepreneur: The natural or legal person who offers products and/or services at a distance to consumers.

Distance contract: An agreement concluded between the consumer within the framework of a system organized by the entrepreneur for distance selling of products and/or services, whereby up to and including the conclusion of the agreement only one or more techniques for distance communication are used.

Technique for distance communication: means by which an agreement can be concluded, without the consumer and entrepreneur being simultaneously present in the same space.

General Terms and Conditions: These general terms and conditions of the entrepreneur.

ARTICLE 2 – IDENTITY OF THE ENTREPRENEUR

CONTACT DETAILS:
Trade name: Toynation

Email address: info@toynation.eu 
Physical address: Industrieweg 20D, Wormerveer, 1521 ND, Netherlands

(no visit or return address)

Questions? Check our frequently asked questions
or contact us via our contact page.

ARTICLE 3 – APPLICABILITY

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated that the general terms and conditions can be inspected at the entrepreneur and that they will be sent free of charge to the consumer as soon as possible upon request.

If the distance contract is concluded electronically, the text of these general terms and conditions will be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be accessed electronically and that they will be sent free of charge to the consumer electronically or otherwise upon request.

If, in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraphs shall apply accordingly, and in case of conflicting general terms and conditions, the consumer may always invoke the applicable provision that is most favorable to them.

ARTICLE 4 – THE OFFER

If an offer has a limited validity period or is made under conditions, this will be explicitly stated in the offer.

The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to allow a good assessment of the offer by the consumer. If the entrepreneur uses images, these are a truthful representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.

Each offer contains sufficient information to make clear to the consumer what rights and obligations are connected to the acceptance of the offer. This includes, among other things, the price, any delivery costs, the manner in which the agreement will be concluded, and the conditions under which the products or services are offered.

ARTICLE 5 – THE AGREEMENT

The agreement is concluded, subject to the provisions in paragraph 4, at the moment the consumer accepts the offer and meets the conditions attached to it.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance electronically. As long as the receipt of this acceptance has not been confirmed, the consumer can dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.

The entrepreneur may, within legal frameworks, inquire whether the consumer can meet his payment obligations, as well as all facts and factors relevant to responsibly entering into the distance agreement. If the entrepreneur has good grounds based on this investigation not to enter into the agreement, he is entitled to refuse an order or request with reasons or to attach special conditions to the execution.

ARTICLE 6 – RIGHT OF WITHDRAWAL

General right of withdrawal: When purchasing products, the consumer has the option to dissolve the agreement without giving reasons within 30 days. This reflection period starts the day after the product is received by the consumer, or a representative designated in advance by the consumer and known to the entrepreneur.

Handling the product during the reflection period: During the reflection period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to determine whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all delivered accessories and – if reasonably possible – in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

Read here our complete return and refund policy

ARTICLE 7 – OBLIGATIONS DURING WITHDRAWAL

- Notification of withdrawal: If the consumer wishes to exercise his right of withdrawal, he must notify the entrepreneur of this in an unequivocal manner (for example in writing by post, fax, or e-mail) within the reflection period of 30 days.

- Returning products: After the consumer has informed the entrepreneur of his right of withdrawal, he must return the product within 30 days. The consumer must prove that the products were returned on time, for example by means of a shipping receipt.

- Costs of return shipment: If the consumer exercises his right of withdrawal, the costs of return shipment will be borne by him up to a maximum.

ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL

The entrepreneur may exclude the following products from the right of withdrawal, but only if the entrepreneur has clearly stated this in the offer, at least in time before the conclusion of the agreement:

- Custom-made goods: Products manufactured according to consumer specifications and which are clearly personal in nature.

- Sealed goods: Products that, for reasons of health protection or hygiene, are not suitable for return and whose seal has been broken after delivery.

- Perishable goods: products that can spoil or become outdated quickly.

- Sealed audio, video recordings, and computer software: whose seal has been broken after delivery.

- Newspapers, magazines, or periodicals: except for subscriptions to such publications.

ARTICLE 9 – THE PRICE

- Price stability: During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in VAT rates.

- Variable prices: Products or services whose prices are tied to fluctuations in the financial market and over which the entrepreneur has no influence may be offered with variable prices, provided this is clearly stated in the offer.

- Price increases: Price increases within 3 months after the conclusion of the agreement are only permitted if they result from legal regulations or provisions.

ARTICLE 10 – CONFORMITY AND WARRANTY

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations existing on the date the agreement is concluded. If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal use.

Defects or incorrectly delivered products must be reported in writing to the company within 30 days of delivery. The products must be returned in their original packaging and in new condition.

- The warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims that the consumer may assert against the entrepreneur under the agreement.

ARTICLE 11 – DELIVERY AND EXECUTION

- Care in delivery: The entrepreneur will exercise the greatest possible care when receiving and executing orders for products.

- Delivery address: Delivery takes place at the address the consumer has provided to the entrepreneur.

- Delivery time: Accepted orders will be delivered with due speed, but no later than within 30 days, unless a longer delivery period has been agreed upon. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified no later than 30 days after placing the order. In that case, the consumer has the right to cancel the agreement free of charge and is entitled to any compensation.

Read our full shipping policy

ARTICLE 12 – DURATION TRANSACTIONS: DURATION, TERMINATION, AND EXTENSION

Termination: The consumer may terminate an agreement entered into for an indefinite period, which involves the regular delivery of products (including electricity) or services, at any time, subject to the agreed termination rules and a notice period of no more than one month.

Extension: An agreement entered into for a fixed term can be extended for a maximum of one year if the consumer can terminate the extended agreement at the end of the extension with a notice period of no more than one month.

ARTICLE 13 – PAYMENT

The merchant guarantees the safety and security of all payments by using Shopify's built-in payment systems. These comply with strict security standards designed to protect consumers' payment data. This commitment to security helps prevent unauthorized access to or misuse of payment information.

Responsibilities of the entrepreneur:

- The merchant takes all necessary measures to secure the transaction process and ensures that all payments are processed securely through Shopify's payment system.

Responsibilities of the consumer:

Consumers are required to provide correct payment information and must immediately report any discrepancies or suspected fraud to the merchant. If payment discrepancies are reported, the merchant will immediately take steps to investigate and resolve the issue to protect the consumer.

Non-payment:

If a payment is not received or is delayed, the entrepreneur may, within legal limits, notify the consumer and attempt to resolve the matter amicably. Reasonable costs arising from non-payment may be charged to the consumer, provided these costs have been communicated in advance and are justified given the circumstances.

Payment compliance:

- All payment practices comply with the Google Merchant Center, the Meta Ads policy, and other applicable legal standards. This ensures that the rights of the consumer are respected and protected throughout the entire transaction process.

Read here our complete payment policy

ARTICLE 14 – COMPLAINT PROCEDURE

Complaints about the execution of the agreement must be submitted to the entrepreneur fully and clearly described within 7 days after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within a period of 30 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within 3-5 working days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved through mutual consultation, a dispute arises that is subject to the dispute resolution procedure.

A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.

If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at her discretion, replace or repair the delivered products free of charge.

Contact details:

You can reach us by email at info@toynation.eu  or via our contact page. Our team is open from Monday to Friday from 9:00 AM to 7:00 PM and on Saturday from 10:00 AM to 5:00 PM. Closed on Sundays and public holidays (GMT+1).

Trade name: Toynation

Email address: info@toynation.eu

Do you have questions? Check our frequently asked questions
or contact us via our contact page.