Refund Policy
Processing of refunds
When you send an email to our customer service to initiate a return, your request will be processed as soon as possible. Please note that due to high demand, immediate responses are not always possible.
Customer satisfaction
We strive to ensure that our customers are 100% satisfied with their purchases. If you experience any issues with the product, please contact us immediately via info@toynation.eu. for assistance.
Refund Eligibility
You have the right to cancel your order within 30 days of receipt. If you cancel, you have another 30 days to return the product. To qualify for a full refund, the product must be returned in its original condition and packaging. Contact us via info@toynation.eu to start the return procedure.
If the return shipment is caused by the consumer, the shipping costs are the responsibility of the consumer. The specific costs depend on the chosen courier.
If the received goods are damaged or not in order for our reasons, the consumer does not have to pay the shipping costs for this reason.
Refund process
- Inspection : Once we have received the returned product, we inspect it to ensure it complies with the return policy.
- Issuing refunds : After inspection, we will process your refund within 14 days to the original payment method.
- Return shipping costs : Return shipping costs are the responsibility of the customer. These amount to approximately EUR 8.95 per package.
Non-returnable items
No refunds can be granted for:
- Sealed products that have been opened
- Custom-made products according to consumer specifications
- Personal items that cannot be returned due to their nature
Damaged or incorrect products
If you receive a damaged or incorrect product, please contact us within 30 days via info@toynation.eu and send us a photo of the defect. We will replace the product or refund the full purchase amount. For recurring defects, we reimburse the purchase price.
Frequently asked questions
- Refund time : Refunds are processed within 14 days after we have received and inspected the returned product.
- Return shipping costs : The costs for the return shipment are the responsibility of the customer.
- Return address : Yes, contact us before returning a product to obtain the correct return address.
Contact details :
You can reach us by email at info@toynation.eu or via our contact page. Our team is open Monday through Friday from 9:00 AM to 7:00 PM and on Saturday from 10:00 AM to 5:00 PM. Closed on Sundays and public holidays (GMT+1).
Company information
Trade name: Toynation
Email address: info@toynation.eu
Do you have questions? Check out our frequently asked questions
or contact us via our contact page.
Who are we?
We are Toynation.eu
Our team has been working for quite some time in the field of selling gadgets and other consumer products via the internet.
If you're looking for something new, Toynation is the right place. We diligently strive to offer our customers new innovative products across a wide range of categories.
Our buyers are daily searching for the best suppliers and best deals for you.
We only sell top products that we have personally checked for quality and fully stand behind.
With every order, we do everything we can to make it go as smoothly as possible, so the purchase reaches you as quickly as possible.
That's why we have a complete team ready for you to help you as quickly as possible.
Do you have any other questions about Toynation or our service?
Then check out our FAQ page or contact us.