ORDERING AND DELIVERY
SHIPPING TERMS
At toynation.eu one of our main goals is to offer high-quality and safe shipping options, so our customers can enjoy our products at home with their loved ones without worry. To ensure that we can offer our products at reasonable prices, we ship directly from our distribution center. This significantly saves on storage, transportation, and packaging costs and offers you the products at a reasonable price.
Delivery time
Delivery time consists of two main components:
-
Processing time (1-2 business days):
- Order confirmation
- Modifications
- Quality control
- Packaging
-
Delivery time (6-7 business days depending on the destination):
- Order cutoff time: 9:00 PM (GMT+1) Amsterdam
- Processing days: Monday through Friday
Total estimated delivery time (estimated):
- Netherlands: 7 - 9 business days* (Standard shipping)
- Belgium: 7 - 9 business days* (Standard shipping)
- Germany: 7 - 9 business days* (Standard shipping)
- United Kingdom: 7 - 9 business days* (Standard shipping)
- Ireland: 7 - 9 business days* (Standard shipping)
- Italy: 7 - 9 business days* (Standard shipping)
- France: 7 - 9 business days* (Standard shipping)
- Spain: 7 - 9 business days* (Standard shipping)
- Poland: 7 - 9 business days* (Standard shipping)
- Finland: 7 - 9 business days* (Standard shipping)
- Portugal: 7 - 9 business days* (Standard shipping)
- Sweden: 7 - 9 business days* (Standard shipping)
- United States: 7 - 9 business days* (Standard shipping)
*Delivery time is calculated from the time the parcel leaves our international shipping center for the desired destination and may vary depending on the delivery location.
*All delivery times listed above exclude customs fees and associated delays. Delays may occur during periods of increased demand, such as Christmas, Black Friday or similar special offers.
Shipping costs
Summary:
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Free shipping on orders over 50 euros within the Netherlands, Belgium, Germany, Austria, Italy, France, Spain, Ireland, Finland and Portugal .
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Free shipping on orders in the United Kingdom over £ 35 GBP.
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Free shipping for orders over 130 zł within Poland.
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Free shipping on orders over 330 SEK within Sweden.
- Free shipping on orders over US$40 within the United States.
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Standard shipping costs are € 5.95 for orders under € 50 within the Netherlands, Belgium, Germany, Austria, Italy, France, Spain, Ireland, Finland, and Portugal.
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Standard shipping costs are £ 4.95 GBP for orders under £ 35 GBP in the United Kingdom.
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Standard shipping costs of 19.99 zł for orders under 130 zł in Poland.
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Standard shipping costs of SEK 69 for orders under SEK 330 within Sweden.
- Standard shipping costs of 5.95 US$ for orders under US$40 within the United States.
We want to provide transparency and clarity about our shipping costs.
We strive to keep our shipping costs as reasonable as possible while providing a reliable and efficient delivery service. By shipping our products directly from our distribution center, we can keep costs low and offer you the best value.
Where is my package?
Once the package has been packed, it is handed over to our carrier and you will receive a track & trace email. For logistical reasons and to optimize delivery times, the order may be shipped in multiple deliveries.
Defective product?
That's unfortunate! Unfortunately, your product may be damaged during transport. That's why we always send a replacement package free of charge the first time, and unfortunately we cannot issue a refund. If it arrives damaged a second time, you will receive a full refund.
Please refer to our refund and returns policy for more information.
Track order
We understand how exciting it is to wait for your order. That's why we offer a seamless and detailed tracking system. Enter your order number and email address on our tracking page and receive real-time updates on your package's journey. From the moment the package leaves the warehouse until it reaches your doorstep, you'll stay informed every step of the way. If you encounter any problems or have questions about the location of your order, our customer service team is ready to help.
Package lost?
If a package is lost or not delivered for logistical reasons, we will always send a replacement package before applying a refund or return policy.
Import duties
In some cases, customs may inspect the package delivered to you. Unfortunately, the law changed on July 1, 2021, and we have no control over this. In some cases, customs may charge a small amount in import duties. However, this does not happen in 99% of cases. Contact us if import duties apply.
Delivery not to home or post office
If a package is delivered to your home or dropped off at a post office, toynation.eu covers the delivery costs. If the package is not accepted or picked up at the post office, it will automatically be returned to the supplier. They may deduct €8.95 from the amount you receive back.
Why isn't my package tracking working?
In some cases, it may take 1-2 business days for the carrier to update the package location. In these cases, we ask for your understanding and patience.
Contact information:
You can reach us by email at info@toynation.eu or via our contact page. Our team is available Monday through Friday from 9:00 a.m. to 7:00 p.m. and Saturday from 10:00 a.m. to 5:00 p.m. Closed on Sundays and public holidays (GMT+1).
Trade name: Toynation
Email address: info@toynation.eu Do you have any questions? See our frequently asked questions
or contact us via our contact page.
Who are we?
We are Toynation.eu
Our team has been working for quite some time in the field of selling gadgets and other consumer products via the internet.
If you're looking for something new, Toynation is the right place. We diligently strive to offer our customers new innovative products across a wide range of categories.
Our buyers are daily searching for the best suppliers and best deals for you.
We only sell top products that we have personally checked for quality and fully stand behind.
With every order, we do everything we can to make it go as smoothly as possible, so the purchase reaches you as quickly as possible.
That's why we have a complete team ready for you to help you as quickly as possible.
Do you have any other questions about Toynation or our service?
Then check out our FAQ page or contact us.